Terms & Conditions

1. Definitions

Throughout these Terms & Conditions, the following definitions apply:

• "gococo," "we," "us," "our" refers to the gococo platform, its operators, and affiliated entities providing online gaming services.
• "Player," "you," "your," "user" refers to any individual who registers an account and uses the gococo platform.
• "Platform," "website," "services" refers to the gococo website (https://gococo.cam), mobile applications, and all associated gaming services including sports betting, casino games, slots, live dealer games, and lottery offerings.
• "Account" refers to the personal gaming account created by a player upon registration, used to access services, place bets, manage funds, and participate in promotions.
• "Funds," "balance," "bankroll" refers to the monetary value held in a player's account, including deposited amounts, winnings, and applicable bonuses.
• "Bonus" refers to promotional credits, free bets, free spins, or other incentives provided by gococo subject to specific wagering requirements and conditions.
• "KYC" (Know Your Customer) refers to the identity verification process requiring submission of government-issued identification, proof of address, and other documentation to confirm player identity and eligibility.
• "Indonesian Rupiah," "IDR," "Rp" refers to the official currency of Indonesia and the primary currency used for transactions on the gococo platform.

2. Acceptance of Terms

By accessing the gococo platform, creating an account, making a deposit, placing a bet, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, as well as our Privacy Policy and Responsible Gaming guidelines. These documents collectively form a legally binding agreement between you and gococo.

If you do not agree with any provision contained in these Terms & Conditions, you must immediately cease using the platform and refrain from creating an account. Continued use of gococo services constitutes ongoing acceptance of these terms and any subsequent amendments.

We reserve the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Material changes will be communicated via email notification and prominent website announcement. Your continued use of the platform following such changes constitutes acceptance of the revised terms. It is your responsibility to review these Terms & Conditions periodically.

3. Eligibility Requirements

To register an account and use gococo's gaming services, you must meet ALL of the following eligibility criteria:

• Age Requirement: You must be at least 21 years of age at the time of registration. gococo strictly prohibits underage gambling. We employ robust age verification measures through our KYC process, and any player found to have misrepresented their age will have their account immediately closed and all funds forfeited.
• Residency Requirement: You must be a legal resident of Indonesia with a valid Indonesian address. Players residing in jurisdictions where online gambling is prohibited are not permitted to use gococo services.
• Legal Capacity: You must possess the legal capacity to enter into binding contracts under Indonesian law. Individuals under legal guardianship, conservatorship, or lacking mental capacity may not create accounts.
• Single Account Restriction: Each individual is permitted only one account on the gococo platform. Creating multiple accounts (also known as "duplicate accounts" or "multi-accounting") is strictly prohibited and may result in closure of all accounts and forfeiture of funds.
• Personal Use Only: Your account is for your personal entertainment use only. You may not create an account on behalf of another person, organization, or business entity. Commercial use of the platform is prohibited.
• Financial Responsibility: You must use funds that belong to you legally and legitimately. Use of stolen funds, fraudulently obtained money, proceeds from illegal activity, or third-party funds without authorization is strictly prohibited.
• Not an Excluded Person: You must not be a person who has been previously excluded, suspended, or banned from gococo or any affiliated gaming platform. You must not be subject to self-exclusion from gambling activities.

gococo reserves the right to request proof of eligibility at any time, including but not limited to government-issued identification (Indonesian KTP), proof of address (utility bills, bank statements), and financial documentation. Failure to provide requested documentation within the specified timeframe may result in account suspension and withdrawal restrictions.

4. Account Registration

Creating a gococo account requires providing accurate, current, and complete information. The registration process involves the following steps and obligations:

4.1 Registration Information

During registration, you must provide truthful and accurate information including but not limited to:

• Full legal name as it appears on your government-issued identification
• Valid email address that you actively use and monitor
• Mobile phone number registered in your name
• Date of birth (to verify 21+ age requirement)
• Complete residential address in Indonesia
• Preferred currency (Indonesian Rupiah / IDR)
• Secure password meeting our complexity requirements

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login information with any third party. Any activity conducted through your account is your responsibility, whether authorized by you or not. If you suspect unauthorized access to your account, you must immediately notify gococo customer support and change your password.

4.3 KYC Verification

To comply with anti-money laundering (AML) regulations and ensure player protection, gococo requires all players to complete KYC verification before processing withdrawal requests. The verification process requires submission of:

• Clear, legible copy of valid Indonesian KTP (National Identity Card) or passport
• Proof of address dated within the last three months (utility bill, bank statement, or government correspondence)
• Selfie photograph holding your identification document next to your face
• Bank account verification showing account holder name matches your registered name

KYC documents are typically reviewed within 1-24 hours during business days (Monday-Friday, 09:00-17:00 WIB). Approval is required before your first withdrawal can be processed. Documents containing blurred text, cropped edges, expired dates, or mismatched names will be rejected with specific feedback provided.

5. Deposits and Withdrawals

5.1 Deposits

gococo accepts deposits via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). The minimum deposit amount is Rp 50,000. There is no maximum deposit limit for verified accounts. Deposits are typically credited to your account instantly upon confirmation.

You may only deposit funds using payment methods registered in your own name. Third-party deposits are strictly prohibited and will be rejected. Any funds deposited from third-party sources will be returned to the source account, minus applicable transaction fees.

5.2 Withdrawals

Withdrawal requests can be submitted at any time through your account dashboard. The minimum withdrawal amount is Rp 100,000. Withdrawals are processed to the same bank account or e-wallet used for deposits unless alternative arrangements have been approved by gococo compliance team.

Standard withdrawal processing times are:

• Bronze Tier: 1-3 hours during business days (Monday-Friday, 09:00-17:00 WIB)
• Silver Tier: Priority processing within 1 hour during business hours
• Gold Tier: Instant processing 24/7 including weekends and holidays

All withdrawal requests require completed KYC verification. First-time withdrawals may undergo additional security review. Withdrawals are subject to anti-money laundering checks and may be delayed if suspicious activity is detected.

5.3 Bonus Fund Restrictions

Funds derived from bonuses, free bets, or promotional offers are subject to wagering requirements before withdrawal. Attempting to withdraw before meeting wagering requirements will result in forfeiture of bonus funds and any associated winnings. See Section 6 for detailed bonus terms.

6. Bonuses and Promotions

gococo offers various bonuses and promotions to enhance player experience, including welcome bonuses, reload bonuses, cashback offers, free spins, and seasonal promotions. All bonuses are subject to specific terms and conditions that must be met before funds become withdrawable.

6.1 Wagering Requirements

Unless otherwise stated, all bonuses carry a wagering requirement of 30x the bonus amount. For example, a Rp 500,000 bonus requires Rp 15,000,000 in total wagers (Rp 500,000 × 30) before the bonus and associated winnings can be withdrawn. Different game types contribute differently toward wagering requirements:

• Slots: 100% contribution (Rp 100 wagered = Rp 100 toward requirement)
• Live Casino (Roulette, Baccarat, Blackjack): 10% contribution
• Sports Betting: 50% contribution (odds 1.75 or higher only)
• Video Poker: 20% contribution

6.2 Bonus Abuse

gococo takes bonus abuse seriously. Prohibited bonus-related activities include but are not limited to: creating multiple accounts to claim bonuses repeatedly, coordinated betting with other players to guarantee profit, exclusively betting on low-risk outcomes (e.g., betting both red and black in roulette), and any strategy designed to exploit bonus terms without genuine gameplay risk. Players found engaging in bonus abuse will have their accounts suspended and all funds forfeited.

6.3 Time Limits

Bonuses and their associated wagering requirements must be completed within 30 days of bonus activation unless otherwise specified. Uncompleted bonuses expire after this period, and all bonus funds and winnings derived from them are forfeited.

7. Gameplay Rules

All gameplay on the gococo platform is governed by the specific rules of each game, as well as general platform rules. It is your responsibility to understand the rules of any game before playing with real money. Rules for individual games are accessible within each game interface.

7.1 Sports Betting

For sports betting markets including football (bandar bola), basketball, tennis, and other sports, the following rules apply: Bets are settled based on official results from the relevant sporting authority. Settlement is typically completed within 24 hours of event conclusion. Live betting odds update in real-time and may change rapidly. Accepted bets cannot be canceled. If a match is postponed, suspended, or abandoned, bets are void and stakes returned unless the match is rescheduled and completed within 48 hours.

7.2 Casino Games

All casino games including slots, table games, and live dealer games use certified Random Number Generator (RNG) technology or physical equipment in the case of live games. Results are determined by chance and cannot be predicted or manipulated. Game RTPs (Return to Player percentages) are displayed in each game's information section and represent long-term statistical averages over millions of rounds.

7.3 Lottery Games

Lottery games including togel (Indonesia's traditional numbers lottery) use independent draw mechanisms. Draw results are final and verified by third-party auditors. Winning tickets must be verified before payout. Claims must be submitted within 90 days of the draw date.

8. Prohibited Activities

The following activities are strictly prohibited on the gococo platform and constitute grounds for immediate account termination and fund forfeiture:

• Fraud and Cheating: Using software, bots, or automated systems to place bets; exploiting game bugs or errors; collusion with other players; card counting or advantage play techniques prohibited by game rules.
• Money Laundering: Using the platform to launder proceeds from illegal activities; structuring deposits to avoid detection; rapid deposit-and-withdrawal cycles without genuine gameplay.
• Identity Fraud: Providing false identification documents; using another person's identity; creating accounts under false names; using stolen payment methods.
• Account Abuse: Creating multiple accounts; transferring funds between accounts; allowing third parties to access your account; selling or transferring your account to another person.
• Offensive Behavior: Harassing other players or support staff; using abusive, discriminatory, or threatening language; disrupting platform operations.
• Unauthorized Access: Attempting to access other players' accounts; hacking or circumventing security measures; distributing malware or viruses.

9. Account Suspension and Termination

gococo reserves the right to suspend or permanently terminate any account at our sole discretion if we believe you have violated these Terms & Conditions, engaged in prohibited activities, or pose a risk to platform integrity. Upon termination, any remaining genuine balance (excluding bonus funds) will be returned to you after deduction of any fees or charges owed.

You may voluntarily close your account at any time by contacting customer support. Self-exclusion options are available under our Responsible Gaming program for players who wish to take a break from gambling activities.

10. Limitations of Liability

gococo provides gaming services "as is" without warranties of any kind, express or implied. We do not guarantee uninterrupted service, error-free operation, or specific financial outcomes. To the maximum extent permitted by law, gococo and its affiliates, directors, employees, and partners are not liable for:

• Loss of funds due to player error, misunderstanding of rules, or poor gaming decisions
• Technical failures, server downtime, or connectivity issues beyond our control
• Unauthorized access to your account due to your failure to maintain password security
• Third-party payment processor delays or failures
• Consequential, indirect, or incidental damages arising from use of the platform

Our maximum liability to you for any claim is limited to the amount of funds in your account balance at the time of the incident giving rise to the claim.

11. Dispute Resolution

If you have a complaint or dispute regarding your account, gameplay, or platform services, you must first contact gococo customer support in writing (via email or live chat) with a detailed explanation of your concern. We will investigate and respond within 7 business days.

If the dispute cannot be resolved through customer support, you may escalate the matter to our compliance team. All disputes are subject to gococo's internal review process before any external action may be taken.

12. Changes to Terms

gococo reserves the right to modify these Terms & Conditions at any time. Material changes will be notified via email to your registered address and prominently displayed on the platform. The "Last Updated" date at the top of this document indicates when changes were last made. Continued use of the platform after changes take effect constitutes acceptance of the revised terms.

13. Contact Information

For questions, concerns, or disputes regarding these Terms & Conditions, please contact gococo customer support:

• Email: [email protected] (response within 24 hours)
• Live Chat: Available 24/7 through the platform
• WhatsApp Support: Available for Gold tier members

Customer support is available in both English and Indonesian language. All formal disputes must be submitted in writing via email with "DISPUTE" in the subject line.